Cancellation and Exchange Policy

Returns & Exchange Policy

Return Policy

• Timeframe: Returns are accepted within 7 days of delivery.
• Condition: Items must be in their original, unwashed condition with all tags attached.
• Return Refusals: We reserve the right to refuse returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).
• Return Fee: No return fees apply.
• Refund Conditions: Refunds are only provided for defective or incorrect items. To claim a refund, please send a clear unboxing video to our email.
• Refund Method: Refunds are issued as credits to your EKADWI wallet via email.

Exchange Policy

• Timeframe: Exchanges are accepted within 7 days of delivery.
• Exchange Fee: A ₹100 reverse shipment charge applies for each item exchanged. No fee is charged for exchanges due to incorrect items being delivered.
• Price Difference: If the exchanged item costs more, you’ll need to pay the price difference upfront via a prepaid method. If the new item costs less, the balance will be refunded as credit to your EKADWI wallet via email.
• Exclusions: Customized items and items purchased on sale are not eligible for exchange.
• Exchange Limit: Only 2 exchange per item is allowed.

Return & Exchange Process

1. Request: To initiate a return or exchange, please email us at hello@ekadwi.com
2. Approval: Your request will be reviewed and approved by our Customer Experience Team, typically within 48 hours.
3. Reverse Pickup: A reverse pickup will be arranged only after confirmation from the Customer Experience Team.
4. Packaging: Please repackage the items as they were delivered to you.
5. Order Cancellation: Cancellations can only be made within 48 hours of placing the order.
6. Refund Method: Refunds are issued as credits to your EKADWI wallet via email.

Cancellation Policy

• Cancellations can only be made within 48 hours of placing the order.
• Refund Method: Refunds will be issued as credits to your EKADWI wallet via email.
  
  
  
  Policy Updated on - 17th Jan 2025